FAQ's

Getting Started
What is bsnl.hungama.com?
Bsnl.hungama.com is your one-stop entertainment shop. Here you can sample, select and download your favourite Music Tracks & Videos. Stream your favourite Movies, TV Shows, Kids Shows/Films, Short Films and Documentaries.
What all in entertainment will I find here?
Bsnl.hungama.com has all your fill of entertainment. Just browse through our massive library of more than 3.5 million content pieces of Music, 7500+ movies & 1500+ hours of TV across English, Hindi, Tamil, Telugu, Punjabi, Bengali and other languages. Just take your pick from the best of Indian entertainment and much more.
How do I know that the entertainment content I download from bsnl.hungama.com is not illegal?
Hungama.com is the legal distributor of all the content available on bsnl.hungama.com site. Be it the music tracks, videos, movies or games, all the content featured on bsnl.hungama.com is being offered legally for your entertainment and downloading purposes.
Should I be concerned about any viruses or spyware?
You needn't worry about viruses or spyware coming out of bsnl.hungama.com portal. We've taken every measure to ensure that only the best quality of Music, Videos, Movies and Game files are available on bsnl.hungama.com. The website works out of a secure setup, and our team is constantly at work to ensure that the site is free from viruses and spyware.


Registration
How do I Register/Subscribe on bsnl.hungama.com?
1) Click on the icon next to Plans available on the top right hand of the homepage.
Simply fill in the form with your BSNL landline number and our customer support team will contact you to complete the activation within 48 hours.

2) Self –Subscription: Click on ‘Plans’ & select a Subscription of your choice, follow steps & your plan is active.
Kindly note that this is an OTP based activation.

Once the activation of your subscription is complete, you can begin downloading your favourite entertainment from bsnl.hungama.com
I haven't received the email activation link, what do I do?
Once you have filled registration form activation link is sent to you within 48 hours. In case you still haven't received the activation link, please write to on support.bsnl@hungama.com (or) feel free to call us on customer support toll free number 1800 209 7010 from Mon to Sat 9:00am to 6:00pm.
I forgot my password. How do I retrieve it?
No worries. Just click on Forgot Password. You will be requested to enter the email ID which you had provided that at the time of registration. We will email your new password on your registered email id. Post login request you to change the password
Is there anything I can do on the site without registering or signing in?
You can browse through the music tracks, albums and videos available. You can also listen to 30sec previews of music and video tracks. Not only that you can also play 5 free games. Also, you can watch movie trailers available on the site.
Once you register you will have unlimited access, depending on the subscription plan you opt for.


How to Use
Can I search for a song, video or movie?
YES, you can search your favourite music tracks, videos or movies that you are looking for. The search option is available on Top section of the website.
Is there any charge for responding to the SMS for activation?
Yes, you will be charged by your mobile operator Rs.3 as a standard charge for sending SMS to a special number.
I haven't received the SMS for activation, what do I do?
Once the SMS for activation is sent, you should receive the SMS immediately. There may be a possibility that there is a delay from mobile network provider. In case, SMS is not received within 24 hours please call our customer support toll free number 1800 209 7010 from Mon to Sat 9:00am to 6:00pm.
I already have subscribed to one plan, how do I subscribe to another plan?
It’s easy, login and go to My Account >> My Plans and add the plan that you wish to subscribe to.


Plans, Pricing and Payment
What are the different kinds of subscription plans that I can choose from?
There are three types of Subscription plans that you can choose from:
  1. Entertainment Unlimited: Rs. 170 pm. It gives you unlimited access to download and stream 3.5 Million songs, 20000+ Videos Stream & 500+ short films
  2. Movie Plans:
  3. Movie Plan Blockbuster: Access to our huge library of our SD Movies & 500+ short films at just Rs. 170/- per month
  4. Movie Plan Mega Blockbuster: Access to our huge library of our SD & HD Movies & 500+ short films at just Rs. 249/- per months
  5. Gaming Café:Access to 700+ Online Games @ just Rs. 70/-month
To ensure unlimited access to all the content you download via this plan, your Rental subscription will be automatically renewed each month and the subscription amount will be charged to your monthly BSNL broadband statement.
Where will my payment for the subscription reflect?
The amount for your subscription will reflect on your BSNL broadband statement itself. So you don’t have to make any separate payments for this subscription.
How will I identify the Music, Video, Movies, Games subscription amount on my BSNL bill?
The respective subscription charges will be reflected alongside subscription plans like Entertainment Unlimited, Movie Plan & Gaming Cafe on your BSNL Broadband bill.
Can I hold all the subscriptions plans together?
Sure you can, you can subscribe for both all the subscription plans enjoy unlimited download of music tracks, videos, stream movies and play games.
How do I stop my subscription?
To cancel your subscription, you can try one of the following:
1) Call our customer support team at our toll free no. 1800 209 7010 from Monday to Saturday 9:00am to 6:00 pm or send an email to support.bsnl@hungama.com.
2) Login to bsnl.hungama.com & click on Plans – Select Unsubscribe against the plan you wish to cancel & follow steps. Please mention the Reason of De-activation while Unsubscribing.
3) Send SMS DBSNL to 56677(SMS Charges Applicable) & our Customer support team will get back to you within 24 working hours to help you.
Can I renew my subscription once I've stopped it?
YES, you can. To enjoy entertainment content once again please write to support.bsnl@hungama.com (or) call customer support toll free number 1800 209 7010 from Mon to Sat 9:00am to 6:00pm


My Account
Where can I see my Active Subscriptions?
Under your sign-in name, from the drop down select ‘My Plans & Purchase History’. This section has a record of all your purchased items in the past & status of your Current Subscriptions.
What is 'Continue Watching'?
This helps you to continue watching the movie, TV Show or a short film that you could not complete due to any reason. You have an option to either Re-start or continue watching where you left.
Can I create playlists of the content of my own & where can I access it from?
Create as many playlists (song/videos) as you want. To access the same, Click on your sign-in name, from the drop down select ‘Playlists’ Playlists & play them on Hungama.com player.
Can anyone else access my Playlists?
Your Playlists are your own private collection of content. As long as you do not give anybody else your Hungama.com sign in details, no one else can access your ‘My Account’ Information.
Do I have unlimited access to the content in my MP3/MP4 downloads?
You can access your content library as often as you want to, by simply signing in and clicking on your sign-in Name.
Is there a limit to the number of times I can download each piece of content from my content library?
Any MP3/MP4 tracks can be downloaded a maximum of 3 times.
What is a Watchlist?
If you see trailer of any movie or if there is a TV Show or a particular episode of a TV Show that you think you might like, but don’t have time right now. You can add it to the Watchlist. This will make it easier for you to surf the website & eliminates any need to re-search for the content you wish to watch.
What happens when I click on add to Watchlist?
When you click on ‘Add to Watchlist’ or click on the + sign on any poster (Movie/TV Show/Episodes), the content gets added to the Watchlist. You can access the same by going to ‘My Account’ under Watchlist.
Where can I view the items I have added to my Watchlist?
Just click on my account and go to my collection to view your Watchlist.
How is my Watchlist different from my cart?
Your cart is a list of all the items you want to buy on your current visit to the site. Your Watchlist is a list of items you watch or buy at a future date, not right away.
Why do I have to be signed in to view my Watchlist?
Your Watchlist is featured within my account, for which you need to sign in, so we can show you all information and lists which belong to you.
What is a playlist?
A playlist is a list featuring music tracks and full-length videos you have added while surfing the web. You can stream your playlists in the bsnl.hungama.com player.
How do I add music tracks and videos to my playlist?
While surfing bsnl.hungama.com, you come across a song or video that you like. Click on the 3 dots next to it & Select ‘Add to Playlist’. It will prompt you to name the playlist. Kindly do so; this will help you to personalize your music further.
I want to edit my playlist. How do I do that?
Open the playlist you want to edit by clicking on it in my playlists found in my collection. Whichever tracks or videos you want to delete from the playlist, just click on the x against that track.
Can I add the same music track or video to more than one playlist?
You can add same music track or video to as many playlists as you like.
I have clicked on the heart on many tracks. Where do I access it from?
You have just started your ‘My Favourites’ section. By clicking on the heart you add the content to your favourites & can then access it from the drop down of your Sign-on Name. You can favourite a single track, entire album, Videos, Radio Channel & Playlists (Music & videos)
I have followed a couple of artists, where can I see the list?
When you click on your Sign-in name, you need to select ‘Followed Artists’ from the drop down. This will give you the list of artists you are currently following.
Do I have to be logged in to follow any artist?
Yes, you need to be logged with your registered BSNL-Hungama credentials or any of your social accounts to follow any artist.
I no longer want to follow a particular artist?
It’s pretty simple; just check the Unfollow button against the artist & you will no longer be following that particular artist.
How do I change my email id?
Click on your Sign-in Name & select the Settings icon; you can now change your email id. This section will help you to change your Display Name as well.
How can I change my password?
Click on your Sign-in Name & select the Settings icon; select Change Password & follow steps.
My picture quality is not good, I want HD quality videos.
Click on your Sign-in Name & select the Settings icon; from Streaming Settings, select HD from the drop down for ‘Movies & Videos’
You can also change the stream settings for Music from Low to HD.


Troubleshooting
What are the typical download speeds?
You can download your music tracks, videos as fast as your Internet allows you to do so. It totally depends on net speed.
How do I stop my subscription?
To cancel your subscription, you can try one of the following:
1) Call our customer support team at our toll free no. 1800 209 7010 or send an email to support.bsnl@hungama.com.
2) Login & Click on Plans – Select Unsubscribe against the plan you wish to cancel & follow steps.
3) Send SMS DBSNL to 56677. Our Customer support team will get back to you within 24 working hours to help you.
I haven't received the email activation link, what do I do?
Once you have filled registration form activation link is sent to you within 48 hours. In case you still haven't received the activation link, please write to on support.bsnl@hungama.com (or) feel free to call us on customer support toll free number 1800 209 7010 from Mon to Sat 9:00am to 6:00pm.


Contact Support
If I find any inappropriate content on the site, what should I do?
You can report this inappropriate content to us by filling details on Contact Us form. Remember to select the Subject as “Information”. Our team will promptly look into this (or) call us on customer support toll free number 1800 209 7010 from Mon to Sat 9:00am to 6:00pm.
I have query/issues to report. How do I send it across?
Just click on 'Contact Us' and post your query, we will revert to you within 48 hours (or) send an email to support.bsnl@hungama.com (or) call customer support toll free number 1800 209 7010 from Mon to Sat 9:00am to 6:00pm.
Getting Started
Why can't I preview the entire track / video on the site?
You can find full length music track, videos & movies to download under Bollywood, instrumental, regional, miscellaneous, Indi pop, Ghazal’s and devotional categories. We provide downloadable content in Hindi, English, Tamil, Telugu, Punjabi, Bengali and other languages.

You can download Movies/TV Shows on Hungama Play App & carry your content wherever you want
Why should I pay for Downloading entertainment content from bsnl.hungama.com when I can download it free from other sites?
Bsnl.Hungama.com offers the latest and hottest content available on the entertainment circuit. We also ensure that the content you download from the site is of high quality and is free of any viruses or spyware. And the content is priced so reasonably that it virtually costs you nothing to download all the content on the site. This way, you are downloading all the best entertainment you can dream of, and that too legally.
What are the various categories of downloadable items I can find on bsnl.hungama.com?
You can find full length audio tracks to download under Bollywood, Instrumental, Dialogues, Regional, Miscellaneous, Indi Pop, Ghazals, Devotional categories. Or take your pick from a variety of videos.
Do I need an internet connection to listen to the songs?
No. Once downloaded, song can be listened or video can be viewed without having internet connection.
As far as watching preview is concerned, internet connection is required.


Download Queries
Is all the entertainment content (music tracks, videos) on bsnl.hungama.com available for download?
Yes, they are. You can subscribe and download all the entertainment content (music tracks, music videos) that is listed on the bsnl.hungama.com.
Once I have registered, how do I download music tracks and videos?
All you have to do is click on the download link next to your favourite music track or video that you wish to download. If you click on an album, it will give you the list of music tracks available in that album. You can either download the entire album or specific tracks from that album that you wish to purchase.
Where can I check all my downloaded items?
Once you log in with your username and password, click on the icon next to Plans available on the top right hand of the homepage – Click on Mp3/Mp4 Downloads.
Is there any limit on the number of items I can download from bsnl.hungama.com?
Absolutely not. We believe entertainment has no limits, so why should someone limit your access to entertainment? Once you have subscribed to plan, you can download unlimited items from a massive collection of music songs and videos while your subscription is active.
Can I download an item more than once?
Yes, you can. We allow you to download all items as many times as you like within your subscription period.
Can I transfer my downloaded music tracks, videos from my PC to mobile and back?
Yes. You can transfer downloaded Mp3/Mp4 music tracks/videos from your PC to mobile and back.


Plans and Pricing
What are the subscription charges and benefits?
Entertainment Unlimited @ Rs. 170/- per month

Membership Benefits:
  1. Access to Hungama Music and Play app
  2. 3.5 million Songs
  3. 20000+ Videos
  4. Stream 500+ short films without paying any extra charges


Could you give me the exact formats of the audio and video offered for download?
The Music tracks will be available to you in MP3 format and the Music videos will be available to you in Mp4 format.
On which music players will I be able to play my downloaded content?
You can play your downloaded content on almost every Media Player.
How large is an audio file? How much space do I need on my computer to store the file?
An audio file is approximately 4mb in size. Now it depends how much content you want to download, bsnl.hungama.com provides a massive library.
Do I need an internet connection to listen to the songs?
No. Once downloaded, song or video can streamed without having internet connection. As far as watching preview is concerned, internet connection is required.


Contact Support
Whom do I contact for any assistance?
For any assistance please feel free to email support.bsnl@hungama.com com (or) call customer support toll free number 1800 209 7010 (Monday to Saturday, 9:00am to 6:00pm IST)
Getting Started
What are the different types of movies available on bsnl.hungama.com?
On bsnl.hungama.com you have a wide variety of movies to select from right from Bollywood’s latest and ever greens to Hollywood Movies, Telugu, Tamil and much more from Indian Regional as per genres.
Bsnl.hungama.com Movie section gives you an access to a large collection of movies which sweeps across a wide range of genre like Romance, Comedy, Action, Drama, Thriller & Horror
Can I preview the movies before streaming?
Yes, movie trailers are available for maximum movies, just view quick snapshot of the movie before you select it for streaming.


What is a Movie Rental?
Premium movies are available for Rent. Premium movies can be recognised by their ‘Rent’ tag across the poster.
User can select the Premium movie they wish to stream & select Rent. You will get charged for that particular movie, which can be streamed for as many times you wish for rental period.
What content can I find under short films?
A short-film is shorter than a standard feature film. These are an original motion picture that has a running time of 40 minutes or less.
How do I subscribe for Movies on bsnl.hungama.com?
  1. Click on the icon next to Plans available on the top right hand of the homepage. Simply fill in the form with your BSNL landline number and our customer support team will contact you to complete the activation within 48 hours.
  2. Self –Subscription: Click on ‘Plans’ & select a Subscription of your choice, follow steps & your plan is active.
    Kindly note that this is an OTP based activation.
Do I need to be a member for enjoying the Movies service on bsnl.hungama.com?
Yes, to enjoy a movie streaming you need to register on bsnl.hungama.com and select the price plan based on your preference in Movies. Once you have selected and subscribed to the plan, you can directly start streaming your selected movie.
To register on bsnl.hungama.com you should be an active BSNL Broadband user.
How long does it take for new released movie to feature on bsnl.hungama.com?
New movies will be available on bsnl.hungama.com as soon as bsnl.hungama.com acquires rights to digitally distribute the movie.
What does the movie rating indicate?
Movie Rating shown is the average rating of critic review & members review.
What will I find in 'WatchList'?
Watch List is like your wish list. It contains those movies which you wish to stream later on. To add a movie to your Watchlist, Click on the poster – on the page click on ‘Add to Watchlist’. Access it from ‘My Account’ section on the top right hand corner


Plans and Pricing
What are the subscription charges and benefits?
Blockbuster @ 170/- per month
  • - Access to large Library of SD quality movies
  • - Preview and stream Hollywood, Bollywood & Regional flick
  • - Stream 500+ short films without paying any extra charges

Mega Blockbuster @ Rs. 249/- per month
  • - Access to large Library of SD/HD quality movies
  • - Preview and stream Hollywood, Bollywood & Regional flick
  • - Stream 500+ short films without paying any extra charges

Rent-a-Movie:
  • - Plan 1 @ Rs. 49/- valid for 7 days
  • - Plan 2 @ Rs. 75/- valid for 7 days
  • - Plan 3 @ Rs. 99/- valid for 7 days
HD – High Definition
SD – Standard Definition
TVoD – Transaction Video on Demand (Rent-a-Movie)
How do I continue streaming after 30 days?
To ensure that you continue to enjoy uninterrupted entertainment on bsnl.hungama.com; the subscription will auto-renew after 30 days. If you do not wish to renew the subscription, the same can be cancelled here.


Contact Support
Whom do I contact for any assistance?
For any assistance please feel free to email support.bsnl@hungama.com (or) call customer support toll free number 1800 209 7010 (Monday to Saturday, 9:00am to 6:00pm IST)
Getting Started
What is the On Demand Digital Entertainment Storefront – Gaming Website all about?
The gaming website is the best location to play flash games online. The website offers exciting and entertaining games in all categories and genres like Action, Cricket, Bollywood and Brainstorm and many more...
How many Games can I Play?
Currently, the site has 700+ (and counting) online flash games that you can play.
Are there any Multiplayer Games?
The Storefront has 40+ (and counting) multiplayer games. These games have a continuous inflow of players and you will always have someone to play with in the game rooms.
How do I subscribe to the On Demand Digital Entertainment Storefront – Gaming Website?
You can subscribe to the Storefront website by filling up a simple online registration form.
Do I get to play any Free Games?
Yes. If you wish to try out the games before subscribing to the website, please click on the link to access five free games. These games are samples of the fast paced entertainment awaiting you once you subscribe. You do not need any special hardware to play these games. The software requires to play these games are freely available and can be downloaded from here.
Are the games downloadable?
No, at this moment, you cannot download the games from the website. We will shortly launch a premium service that will offer a download on demand game service. The games on the Storefront are browser based.


Plans and Pricing
What are the subscription charges and benefits?
Gaming Café @ Rs. 70/- per month

Membership Benefits:
  1. Access to 700+ online games
  2. Exciting Genres like Action, Cricket, Bollywood, Strategy, Brainstorm and many more...


Troubleshooting
What do I need to run these games on my system?
Most of the games on the Storefront website are flash based. The software requires to play these games are freely available and can be downloaded from here.
Other than that, you would require a constant Internet connection. The speed of the connection should be more than or equal to 128 kbps. You may experience longer load times if you have an internet speed that is less than 64kbps.
Do I need any specific hardware to play the games on the On Demand Digital Entertainment Storefront – Gaming Website?
No. You do not need a Graphics card to play the games on the Storefront website. Also, you do not need additional RAM to play the games on the Storefront website.
Contact Support
Whom do I contact for any assistance?
For any assistance please feel free to email support.bsnl@hungama.com (or) call customer support toll free number 1800 209 7010 (Monday to Saturday, 9:00am to 6:00pm IST)
Getting Started
What is Hungama Music & Play App?
The Hungama Music App is the ultimate music &videos App that gives you access to unlimited entertainment from a massive catalogue of Bollywood, International & Regional (Telugu, Bhojpuri, Tamil, Malayalam and others) music. This app lets you stream music for FREE &also give an option to pay and download unlimited music tracks & videos that can be streamed without data.

This is the first app EVER to offer its users a unique LOYALTY program. You can earn (and redeem) points every time you watch videos, play/share music, invite friends or even create playlists.
How can I download Hungama Apps?
Our Apps, Hungama Music & Play, are available on the Apple App store and the Google Play store.
Does one need to login to use Hungama App?
Not really! You don’t need to login to enjoy Unlimited Entertainment on our Apps. However if you were to log in- either with your Hungama website credentials or Facebook, Twitter and Google+ you will be able to experience all the unique features of our Apps & personalize it as per your taste.
How can one login to Hungama App?
You can login using your BSNL- Hungama website credentials to enjoy all the benefits of PRO membership.
What are the benefits of Registering or Login on Hungama Apps?
Logging into the Hungama App helps you:
a. Personalise: Share your favorite music, playlists, discoveries etc. with family & friends (social logins required)
b. Dual Access: You can access your favorite music, playlists, discoveries etc. on the Hungama Apps well as Hungama.com website
c. You can download your favorite music tracks and videos*
d. The ONLY way to earn points/ badges and redeem them against gratification is to login and browse the app

* Pricing is subject to change
What are the different options available on music & video sections?
Hungama Music is divided in following sections:
Downloads: This section will store all your Downloaded content (Music & Videos). Downloaded content can be streamed without internet. You can also stream the music stored on your device via this section.
Music: Stream the latest Music available on our App. You can also change the language preference on the App.
Radio: 100+ Radio stations for you to enjoy non-stop Music
Video: Music is good, Video is better. Enjoy HD quality music videos from this section
Discover: In a mood for party, feeling romantic? Just select your mood and the era and enjoy a unique music streaming experience.
What are the different channels available in the Radio section?
Hungama Music App has 2 kinds of radio- Live and On Demand
Live Radio channels include Hits in various languages, Romantic Hits, Dance Hits, Pop songs, Classics & much more. These are specially handpicked & programmed by team of music experts.
On Demand gives you access to Hit Channels in various genre & era
What is the Discover section on Hungama App?
The Discover section helps you discover music based on your mood and preferred music taste. The search results can be further filtered by music era.
How do I 'Unsubscribe' from my premium membership?
To cancel your subscription, you can try one of the following:
1) Call our customer support team at our toll free no. 1800 209 7010 from Monday to Friday from 9 am to 6 pm or send an email to support.bsnl@hungama.com.
2) Login to bsnl.hungama.com & click on Plans – Select Unsubscribe against the plan you wish to cancel & follow steps.
3) Send SMS DBSNL to 56677(SMS Charges Applicable) & our Customer support team will get back to you within 24 working hours to help you.
How to Search for any artist or a song on Hungama Apps?
Click on the search icon on the top bar, which will take you to trending list of popular searches. You can select from the list mention or type your search on the search text box. Also you can filter the search result by tapping on the left icon on the search text box and select one of the options available.
How is Hungama Play App different from Music App?
Hungama Play App gives you access to Movies, TV Shows, short films, Kids Shows/Films, Documentaries & short Fiction movies.
You also get an option to download your favourite content and stream it without internet, provided the download was complete.
How can one change the quality of music playout on the app?
The app comes with medium quality as default; however you can change this to high quality from the Settings Tab under My Play on the App Menu.
What Kind of content can I watch on Hungama Play App?
With Hungama Play App, you get to choose from over 7500+ movies and 1500+ hours of TV across English, Hindi, Tamil, Telugu, Punjabi, Bengali and other languages.

You also get access to 20000+ Videos along with 500+ short films.
How can one personalize the Hungama Apps?
It is recommended that you first login and use the app so that personal preferences are registered within the app. You can set your login credentials with Facebook, Google+ and the Hungama.com username/ password
you get an option to select the language in which you would like to view or stream the content on both Apps
Audio & Video quality while streaming can be changed from the settings section of the Apps. We recommend you select “Auto” via settings as it will help to detect the network & stream as per the bandwidth.
How does one Search for music on the Apps?
Click on the search icon on the top bar, which will take you to a trending list of popular searches. You can select the search words from the list or type your keyword on the search text box
I am a PRO user, but can't download Music. What do I do?
Please write to support.bsnl@hungama.com (or) call customer support toll free number 1800 209 7010 from Mon to Sat 9:00am to 6:00pm
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